City of Richmond

Vertical: Government Product Focus: Metastorm BPM

Processes Enabled: Metastorm BPM as foundation for e-government and citizen service initiatives Executive visibility into status of all city projects and city performance against goals Security Access Privilege Request Change Control Notification Customer Benefits & Results: Streamlined and improved operations Ability to identify department issues and risks in a timely manner Increased accountability with greater process control Better service to internal and external constituents