Hampshire County Council

Vertical: Government Product Focus: Metastorm BPM

Processes Enabled: Support multi-channel client services environment Medical case management Client, advisor and practitioner collaboration Customer Benefits & Results: Reduced appointment wait times by about 50 percent Enabled about 50 percent of client cases to be completed by an advisor without referral to an OT practitioner, freeing practitioners to focus on more complex cases Improved service consistency across contact center and walk-in locations OT Direct won two national computing and technology awards for innovation and service