CIT

Vertical: Financial Services Product Focus: Metastorm BPM

Processes Enabled: Customer Service Call Routing (CSCR) Web-Based Customer Service (CITConnect) Enterprise Idea Generation (CITSave) Customer Benefits & Results: Improved user efficiency by 56% on average Saved $3.6 million through its use of Metastorm BPM for CITSave initiative Optimized call center and enabled ability to dynamically redirect resources Reduced time spent on troubleshooting discrepancies