| |
Metastorm Partner Brings Award Winning ITIL® v3 e-Service Desk Solution to the U.S. Market
ICCM Enables Customers to Gain Greater Agility and Control of IT Service Management Processes
BALTIMORE, MD - December 2, 2008 - Metastorm, a leading provider of Business Process
Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA)
software for aligning strategy with execution, today announced that ICCM Solutions, a premier
Metastorm partner based in the UK, has appointed ICCM U.S. LLC., to lead its offering of e-
Service Desk, a helpdesk management solution built by ICCM using Metastorm BPM® as its
foundation, in the United States. John M. Clark, President of ICCM U.S. LLC., will be responsible
for the overall direction of this expansion.
"I am pleased to be leading ICCM's expansion and working closely with Metastorm as we extend
our reach into the U.S. market," stated John Clark, president of ICCM U.S. LLC. "ICCM offers an
extremely innovative solution and this expansion will help the company build new relationships
that will foster ICCM's growth in the U.S. market."
ICCM's e-Service Desk is recognized as a highly flexible and configurable service management
solution that can be implemented quickly, with minimal disruption to an organization's working
practices. Built with the Metastorm BPM software as its foundation, e-Service Desk provides the
practical functionality of service management while aligning the technology with critical business
processes.
Customers can very quickly deploy ICCM's e-Service Desk on a new or existing Metastorm BPM
implementation to take advantage of a true enterprise-wide service management solution and
gain greater agility and control in developing customer-centric service processes regardless of
industry.
"Metastorm has worked very closely with ICCM in the UK for many years and our relationship
has proven very successful," stated Mike Shaw, executive vice president of Americas operations
for Metastorm. "Built on the Metastorm BPM software, ICCM's e-Service Desk is a very powerful
solution and we have no doubt that the U.S. market will embrace its availability. Using e-Service
Desk to streamline customer service processes, clients will be able optimize resources and
increase productivity by deploying a solution that provides customer self-service portal
functionality."
Existing ICCM and Metastorm customers include Admiral Insurance, BBC Worldwide,
British Transport Police and Telenor.
About ICCM
Extraordinary Service Desk Software created within the Leading Process Improvement Architecture
ICCM's core objective is to provide revolutionary software and superior services to
organizations aspiring to Best Practice Service Management. Rather than the legacy "application
development" driven approach that many vendors in the market have adopted, ICCM's forwardthinking
approach blends their first-class Service Desk tool with the functionality of business
technology in the form of Metastorm BPM®. This collaboration delivers unparalleled Service
Management capabilities across all industries and business functions in almost every
geographical region.
About Metastorm
With a focus on enterprise visibility, optimization, and agility, Metastorm offers market-leading software for Enterprise Architecture (EA), Business Process Analysis (BPA) and Business Process Management (BPM). As an integrated product portfolio, Metastorm Enterprise™ allows organizations to improve business results by unifying strategy, analysis and execution. Metastorm is bringing together these critical disciplines to enable an understanding of enterprise architecture and strategy, accurate impact and opportunity assessment, effective process execution, and accelerated value realization for organizations worldwide. For more information on powering strategic advantage with Metastorm Enterprise, visit www.metastorm.com.
®Copyright 2008, Metastorm Inc. All rights reserved. Enterprise Process Advantage, Metastorm BPM, Metastorm Discovery, Metastorm DNA, Metastorm Enterprise, Process Pod and ProVision are either registered trademarks or trademarks of Metastorm Inc. Other product, service and company names mentioned herein are for identification purposes only and may be trademarks of their respective owners.
THIS NEWS RELEASE CONTAINS ARCHIVAL INFORMATION, WHICH SHOULD NOT BE CONSIDERED CURRENT AND MAY NO LONGER BE ACCURATE.
Press Contact Information:
Gina Karr
Metastorm
T: +1 443-874-1260
T: +44 (0) 208 971 1519
gkarr@metastorm.com
Shahed Ahmed
Merritt Group
T: +1 703-390-1515
ahmed@merrittgrp.com
|
|
