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Proven Consulting Team
The best way to safeguard an investment is through insurance. When it comes to a technology
implementation, insurance comes in the form of consulting services. Using Metastorm's Consulting
Services to advise you on installation or maintenance of Metastorm BPM will ensure that when it comes to
insurance against project failure, you are covered.
Our Consulting Team provides a full range of services and professional expertise designed to help you
to develop your Metastorm BPM system, maximize return on investment and ensure the delivery of the
expected benefits of implementing a Business Process Management (BPM) system.
Partners and customers who engage our consulting team reduce the risk of project delays and
failures and benefit from access to our technical expertise, extensive training, and other Metastorm
resources. But, working with our consulting team from the outset will not just give you access to our
technical skills, it will also ensure that you avoid falling into the trap of automating an existing but
flawed process. This is the ideal time for us to help you to analyze your business processes, identify
the flaws and transform them into efficient processes.
Metastorm Project Methodology
Metastorm has designed a comprehensive project methodology that we use to steer a project from
the early analysis phases through to supporting the application. The Metastorm Project Methodology
(MPM) is specifically designed for BPM implementation and addresses the challenges that can be
associated with this area of technology.
This methodology is the product of many man-years of experience and has been honed during
implementations within our existing customer base. This has
exposed us to a broad variety of business issues and technical environments. Our consultants would
use the MPM to apply that broad experience to your project.
We offer a variety of flexible service packages to help you meet your project goals. Each project
comprises one or all of three distinct phases:
Phase 1 - Analyze and Specify
The objective of this phase is for us to gain understanding of how an existing business process
works, to design the new process and to get agreement from all of the key users. It is during this
phase that all of the training requirements are identified, focusing not just on team members who
will need development skills but also on the training that will be required by end-users.
Phase 2 - Design and Build
This phase is when the majority of the development work takes place. The key difference
between Metastorm projects and those of other consultants is that we promote a constant
feedback loop to ensure that the system is developing in line with customer requirements.
Experience has taught us that there can often be an expectation gap between user specification
and project delivery. It is crucial to the project success that the customer is involved at every
stage of development to ensure that what is delivered is truly what they want, need and expect.
Phase 3 - Implement and Maintain
At this stage the Metastorm BPM process goes live and we assess the success of the project and discuss
how the system is to be maintained. Your process will evolve with your business; the best way to
extract the most value from Metastorm BPM is to take advantage of its flexible nature. It is imperative at
this time that we collectively ensure that your team has the knowledge and skills to update
processes independently.
How do we work?
Our experienced consultants can lead your entire project, or just provide specialized help at critical
stages along the way. We are flexible enough to adapt our team structure for each project, but the
standard ways of working are outlined below:
Full Project: In an organization with little technical resource or where the technical team is
occupied with other projects we can run the project from beginning to end. This would include
provision of a dedicated team from Project Manager, to Systems Architects and Developers.
Project Lead: Our consultant leads the project using the Metastorm Project Methodology
as the guideline but a mix of Metastorm consultants and on site employees carry out the
work. This is ideal for organizations that have the necessary technical skills but are
implementing their first Metastorm BPM project.
Project Mentoring: With this model the customer typically has already completed a
number of Metastorm BPM implementations and only needs help at critical points.
Whatever the style of consulting project you require, Metastorm provides quality advice,
guidance and support to help you extract the full value from your investment in Metastorm BPM.
For pricing information, and to learn more about Metastorm Professional Services, please contact
your account manager at the Metastorm offices who will be happy to help.
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Consulting 
